Intercom Setup Guide

By The Intercom Team

Intercom enables you to turn more visitors into qualified leads.

You can engage website visitors in real time through the Intercom Messenger, build custom bots that help your team efficiently qualify and route leads 24/7, and create customer segments and tailored messages that boost engagement.

You can use Clearbit Reveal data in your Intercom instance to convert more leads by sending them highly targeted auto messages. You can also use it to only show the Messenger to certain visitors, for example, visitors from the retail industry.

Once you connect your Clearbit Reveal account with Intercom you can target your website visitors in powerful ways. You can use Clearbit data to:

Note: You'll need an Intercom Premium plan and a Clearbit Reveal account to set this up. You can only use Clearbit Reveal data with the standard Messenger launcher. 

Here’s just some of Clearbit Reveal’s company data you can use to target visitors:

  • Employee count
  • Industry information
  • Annual revenue (public companies only)
  • Market cap (public companies only)
  • Alexa global website rank 
  • Funding raised
  • Company type (education, government, private etc) 
  • Technology tools they’re using 
  • Twitter followers (company)
  • Facebook Likes (company)

Intercom will use Clearbit data as soon as someone visits your website, so you can target them with an auto message immediately.

Note: Clearbit Reveal uses IP addresses to provide company data for visitors to your website.  Integrating your Clearbit Reveal account with Intercom uses up some of your Clearbit API rate limit. 

How to integrate Clearbit Reveal with Intercom

First, visit your  app store and select ‘Install now’ on the Clearbit Reveal app. 

Then, log into your Clearbit Reveal account and authorize access to finish integrating it with Intercom. 

Now you’ll be able to use your Clearbit Reveal data with Intercom.

Target the right visitors using Clearbit Reveal data

Here are just some of the ways you can use Clearbit data to target your ideal prospects: 

Send targeted messages to convert more visitors into leads

It’s easy to send your auto messages to your target customers using powerful Clearbit data. If your target customers are startups, for example, you can trigger an auto message to send based on how much funding they’ve raised, their Alexa rank, their industry and employee count. 

When creating a visitor auto message, just choose Clearbit data when defining your audience rules:

If you’re a web analytics company, for example, you could target visitors in the software industry who use your competitor’s tool: 

You can target any type companies of any size across any industry using Clearbit data with Intercom. You can also use Clearbit data in your message content, to send your visitors highly personalized messages:

Only show the Messenger launcher to high value prospects

If you’d only like to interact with high-value visitors in the Messenger, you could set it to appear for high value prospects whose companies have over $50 million in revenue and over 100 employees, for example.

Just visit the ‘Messenger launcher visibility’ section of your Messenger settings and make sure you’ve opted to show the launcher to visitors. Then, select ‘Visitors who match certain data.’ 

Then, add the Clearbit data you’d like to use:

Now the Messenger will only appear to visitors who match this data.

Assign leads based on their Clearbit data

You can use Clearbit data to assign your leads and users to the right team or teammate. Just choose a piece of Clearbit data when setting up your rule: