Why Is My Connect Email Extension Not Working?

Last Updated: November 28, 2022

❗Disclaimer: Clearbit Connect is offered for download only as a free, legacy product and is unsupported by our Support team. At this time, there is no option to increase the limit or award more credits for this feature.

Having issues with your Connect extension? There are a few things to troubleshoot:

  • Have you properly authorized Clearbit in Connect? To check, click on the Clearbit icon in your email and account settings. It should prompt you to finish the set up if you haven't already done so.
  • Is your Chrome updated to the most recent version?
  • Have you enabled cookies?
  • Is your Adblocker interfering?
  • Are other extensions blocking the Clearbit extension? (This is solved by disabling through process of elimination in your Chrome settings.)

If the data enrichment part of Connect is not showing data, it is most likely because we do not have that specific email address available in our database.