Troubleshooting Facebook Ads

Below you'll find common errors that prevent Clearbit from pushing audiences to your Facebook Ads account.

Permissions Error

Response Message:

cannot create custom audience: Permissions error: The user doesn't have the permission to create ads with this ad account (fbtrace_id: ID)

Solution: 

Facebook raises this error for a variety of reasons. Below are the most common - 

1) The user synced with Clearbit doesn't have permission to create ads.

To resolve, either connect a different user to Clearbit by visiting Clearbit Configurations or ask your Facebook admin to head your Facebook ads manager and add permissions to your facebook user. You can learn more from Facebook's help center.

2) Your Facebook account is inactive.

To resolve, head to your Facebook ads manager. Facebook will display any issues at the top of your campaigns view.

 

Response Message:

cannot create custom audience: Permissions error: Custom Audience Terms Not Accepted (fbtrace_id: ID)

Solution: 

This error means that you have not accepted Facebook's terms on their ads manager. To resolve, simply head to the TOS page on Facebook's ad manager  and click the blue accept button in the upper left.

 

Note: Make sure to double check that the Account ID matches the account you are trying to sync with Clearbit. You can switch facebook accounts using the dropdown on the left.