Legacy: Set Up Multi-Factor Authentication (MFA)

Last Updated: November 28, 2023

🔍 Please note: This article is for customers on Standard Bundle, Enrichment, or Clearbit Platform plans. If you signed up in 2024, you are on a Sales Intelligence for HubSpot plan: Free, Growth, or Business.

 

Multi-Factor Authentication (also referred to as MFA and sometimes as Two-Factor Authentication or 2FA) provides additional security to your Clearbit account by requiring an additional code (generated by your phone, tablet, 1Password, etc) when you log in. This means if your email and password have been compromised, your account remains secure. 

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How to Set Up MFA

Clearbit MFA is enabled at the team level. If a team requires MFA, then everyone on the team must set it up. This ensures security on the account and all of its users.

  1. As an admin of the team, navigate to the Team tab from the Clearbit dashboard.
  2.  Select the Enforce Multi-Factor Authentication (MFA) box and click Update Team. You will be redirected to set up your own MFA. This change will also apply to every team member when they visit any Clearbit property.

  3. When you or a team member log back into your Clearbit account, you'll see the message below:
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    Click Set up multi-factor authentication. 
  4. Navigate to the authenticator app of your choosing, and once it's setup, enter the 6 digit verification code it generates for you in order to continue. We recommend Google Authenticator or Authy as your MFA authenticator app. If you use 1Password, it can also be used as your MFA authenticator. 
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  5. Next, you'll be given a list of 10 recovery codes. We recommend storing these somewhere safe as if you lose your MFA authenticator, you can log in using one of these. Once you've saved them, click to confirm and MFA will be enabled for your user!
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Signing in with MFA

Sign in with your email and password just like you usually would. You'll then be prompted to enter the 6 digit code generated by your MFA authenticator application.

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If you've lost access to your MFA authenticator, that's OK! You can use one of the recovery codes you previously saved by clicking the Use a recovery code instead button. This will take you to the recovery code dialog — keep in mind each recovery code can be used one time.

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Reconfiguring & Disabling MFA

If you've lost your MFA authenticator, or want to go through the setup process again, please reach out to Support by clicking the "Submit a Request" button in the top right-hand corner.