Legacy: Set up multi-factor authentication (MFA)

Last Updated: November 28, 2023

🔍 Please note: This article is for customers on Standard Bundle, Enrichment, or Clearbit Platform plans. 

 

Multi-factor authentication (also referred to as MFA, two-factor authentication, or 2FA) provides added security to your Clearbit account by requiring an additional code (generated by your phone, tablet, 1Password, etc.) when you log in. This means if your email and password have been compromised, your account remains secure.

Skip Ahead to:

• Set up MFA
• Sign in with MFA
• Reconfigure and Disable MFA

Set up MFA

Clearbit MFA is enabled at the team level. If a team requires MFA, everyone on the team must set it up. This ensures security for the account and all of its users. You must be an admin to turn on MFA for the entire account.

1. In your Clearbit account, in the left sidebar menu, click the Team tab.
2. Select the Enforce Multi-Factor Authentication (MFA) box and click Update Team. You'll be redirected to set up your own MFA. This change will also apply to every team member when they visit any Clearbit property.
3. When you or a team member logs back into your Clearbit account, the user will be prompted to set up MFA.
4. Click Set up now. Then, click Set up multi-factor authentication.

5. Navigate to the authenticator app of your choosing. Once it's set up, enter the six-digit verification code it generates for you to continue. Google Authenticator or Authy are the preferred MFA authenticator apps. If you use 1Password, it can also be used as your MFA authenticator. 

6. You'll be given a list of 10 recovery codes. Store these somewhere safe so if you lose your MFA authenticator, you can log in using one of these. Once you've saved them, click the I’ve saved these recovery codes checkbox. 

7. Click Complete multi-factor authentication set up. 

Sign in with MFA

1. Log into your account. 
2. You'll be prompted to enter the six-digit code generated by your MFA authenticator application.
3. Click Verify & continue.

If you lost access to your MFA authenticator, you can use one of the recovery codes you saved by clicking Use a recovery code instead. This will take you to the recovery code dialog box. Each recovery code can be used once. Enter your recovery code, and click Submit.

Reconfigure and Disable MFA

If you lost your MFA authenticator or want to go through the setup process again, click Submit a Request in the top right to reach out to Support.