Troubleshoot the Weekly Visitor Report

Last Updated: February 28, 2023

❗Note: As of Nov. 2022, Weekly Visitor Report users now have access to variety of new report management features, including access to a new user dashboard that enables you to see historical reports, easily add/remove recipients, update Prospect and Hidden lists, + much more. If you signed up before Nov. 2022, you can access these new features by using this nifty set-up assistant! 

 

Overview

The Weekly Visitor Report is a free tool that shows you who's visiting your website and ready to buy. We built it to help folks in marketing, growth, ops, and go-to-market to get started with intent-based outreach, a key solution of our Data Activation Platform. 

If you've set up the Weekly Visitor Report correctly and are not receiving reports (which are both sent to your inbox and published in your Free Clearbit Account every Friday), please try the preliminary troubleshooting steps below before reaching out to support@clearbit.com.

 

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Confirm if Your First Report Has Been Generated Yet

We generate, post, and send out new reports every Friday morning. If you just signed up and installed our script, and Friday is coming later this week, then it's too early to worry. Your first report should reach your inbox and be posted to your Free Clearbit Account this Friday!

You can verify this by logging into your Free Clearbit Account and seeing the following message below:

Recent_Install.png

 

Check if You Have the Correct Script Installed

Every Weekly Visitor Report user is given their own unique script. You get this script during the 3-step onboarding process that follows the creation of a Free Clearbit Account (or if you already have a Clearbit login, after you sign in). 

Weekly_Visitor_Report_Script.png

You can also access your script at any time within your Free Clearbit Account, within the Settings tab. 

Settings_Script.png

Your script should look like the sample script below, and be placed directly above the closing head tag in your HTML file. 

<script async src="https://tag.clearbitscripts.com/v1/pk_xxxxxxxxx/tags.js"></script>

The placement of the script is important, to ensure that it's not interfering with any other script you may have on your website.

You can also install the script via Google Tag Manager. Instructions for how to do that can be found here.

 

Confirm the Script is Being Detected

You can confirm by visiting your website in an incognito window, and appending "?cbDebug=true". For example: https://clearbit.com?cbDebug=true. You'll see a confirmation dialogue if everything is set up correctly. 

Manual_Script_Check.png
Or, you can log into your Free Clearbit Account and click on your Weekly Visitor Report tab. There, we'll automatically detect for proper installation. 

Auto_Script_Check.png

 

Verify Google Tag Manager (GTM) Implementation

Some common issues we see when using GTM to install our script include:

  • Using the incorrect ” quotation marks versus the correct " quotation marks when adding your script
  • Not adding the full script into the Custom HTML Tag
  • Not waiting a few minutes for GTM to deploy
  • Forgetting to fully publish, or needing to re-publish
  • Publishing to the wrong website 
  • GTM itself not being properly implemented on the website, or it's functionality being hindered by website builders or custom code
  • Including referrerpolicy="strict-origin-when-cross-origin" in your script (this part of our script is only for direct installation, not GTM). 

To ensure proper implementation, please follow the steps below:

1. Create a pageview trigger or confirm that one is already set up
Open Tag Manager and choose your websites Container. Open Triggers on the left hand side and look to see if there is a Trigger where Event Type is "Page View". If there is not Page View trigger, click New on the top right, click on Trigger Configuration and choose the Page View type from the list. Name your trigger, e.g. "Page View" and save.

2. Create a custom Clearbit HTML Tag
Next, go to the Tags section on the left hand side. Create a New Tag and name it, e.g. "Clearbit Visitor Report". Select the Custom HTML Tag option.

3. Copy your unique JavaScript 

It will look like the sample script below. To find your script, see here.

<script async src="https://tag.clearbitscripts.com/v1/pk_xxxxxxxxx/tags.js"></script>

4. Paste the code in your Custom HTML tag
Paste the code in your Custom HTML tag created in step 2.

5. Select the trigger
Use the Page View trigger that we set up in Step 1 or one that is already available.

6. Submit and publish the changes
You may need to add a version name and summary of your changes, for example, "Add Clearbit Visitor Report script". Hit Publish.

7. Confirm it is installed
You can confirm by visiting your website in an incognito window, appending "?cbDebug=true". For example: https://clearbit.com?cbDebug=true. More details on how to confirm installation can be found here. 

 

You’ve (Perhaps Unintentionally) Unsubscribed From Getting Reports in Your Inbox

If you suddenly stopped receiving reports, it's possible the you've either intentionally or unintentionally unsubscribed from getting report emails sent from us. Our support team can re-subscribe you if you write to support@clearbit.com.

 

How to Add More Recipients to Your Report

You can add new recipients for by either:

  • Inviting your teammates directly within the report (there’s an Add Teammates CTA in the sidebar)
    Screen_Shot_2022-09-06_at_12.21.41_PM.png
  • Logging into your Free Clearbit Account, accessing your Settings, and then adding new recipients there. Note: Recipient email address domains do not need to match your company or website's domain. 
    Add_Recipients.png