Troubleshoot the Weekly Visitor Report

Last Updated: July 14, 2022

Our Weekly Visitor Report is a free tool that demonstrates some of the functionality we leverage with our Reveal API. If you have set up the Weekly Visitor Report correctly and are not receiving a report (which we send out every Friday), please try the preliminary troubleshooting steps below before reaching out to support@clearbit.com

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Check if You Have the Correct Script Installed

The script below should be placed directed above the closing head tag in your HTML file. The placement of the script is important, to ensure that it's not interfering with any other script you may have on your website.

<script type="text/javascript">
  (function (d, u, h, s) {
    h = d.getElementsByTagName('head')[0];
    s = d.createElement('script');
    s.async = 1;
    s.src = u + new Date().getTime();
    h.appendChild(s);
  })(document, 'https://grow.clearbitjs.com/api/pixel.js?v=');
</script>

Confirm the Script is Being Detected

You can confirm by visiting the website in an incognito window, appending "?cbDebug=true". For example: https://clearbit.com?cbDebug=true.

Check if Your Email Domain Matches the Company Domain

The email you used when setting up the Weekly Visitor Report must match the domain you registered. For example, "joey@clearbit.com" would work with "clearbit.com", but "joey@clearbit.com" would not work with "clearbitcompany.com". 

📝 Please note: Our support team can override this restriction if you write to support@clearbit.com with the company domain you registered and with the email address you wish to receive the report.