How to Submit a Support Ticket
Last Updated: October 27, 2022
We want to make sure you get all your questions answered. This article details how to get in touch with us.
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In order to make sure you get your questions answered as quickly as possible, we recommend looking for an answer in our Help Center.
If you are already a Clearbit customer, your question does not concern technical difficulties, and you have an appointed Customer Success Manager (CSM), we recommend contacting them as a first step.
Where You Can Submit a Ticket
Our Support team can be reached:
- via email at email@example.com.
- via the widget in the Help Center.
- via a form found at the bottom of every Help Center article.
Details to Include in your Ticket
When writing in with a troubleshooting request, please share any details that can help us investigate. For example, how has the product behavior you're seeing changed only recently? Can you provide a link to a webpage you've implemented a form on? If you're using our managed package in Salesforce, can you provide support access? The more context we have, the more efficiently we can support you.